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Frequently Asked Questions

Pokp FAQ – All Your Questions Answered in One Place

From registration to withdrawal, find straightforward and detailed answers to pokp's most frequently asked questions — all in plain, easy Bengali.

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Pokp is one of Bangladesh's most popular online gaming and betting platforms. Thousands of new players join pokp every day, and it's only natural to have questions. This FAQ page brings together the most frequently asked questions with clear, straightforward answers.

From registration to deposits, withdrawals, bonuses, app downloads, and security — you'll find everything here. If you can't find what you're looking for, reach out to our live support directly.

Account Questions 8

To open a pokp account, you need an active Bangladeshi mobile number (in the 01XXXXXXXXX format) and must be at least 18 years old. You may also need to verify your National ID or passport details to complete registration. The whole process takes just 3–5 minutes.
Each person may register only one account. Creating multiple accounts is strictly prohibited.

Yes, account verification (KYC) is required to make withdrawals. Basic verification via mobile OTP is all you need to start betting. However, withdrawals above ৳5,000 require full verification with a National ID or passport. This is in place to protect your account.

On the login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set a new password. The whole process takes under 2 minutes. If your mobile number has changed, contact us at support@pokp.click.

You can update your email and password directly from your profile settings. To change your mobile number or name, you'll need to contact our support team, as these are linked to verified identity information. Changes to core details are restricted for security reasons and require identity verification.

Yes. You can request account closure by emailing support@pokp.click. Make sure to withdraw your balance before the account is deleted. Please note that once permanently closed, re-registering with the same details may not be possible.

Yes, you can be logged in on multiple devices at the same time. For your security, we recommend manually logging out after using a public device. If a login is detected from an unrecognized device, an alert will be sent to your registered number.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. If the lock persists beyond that or your account is locked for any other reason, contact us at support@pokp.click. Our support team will verify your identity and resolve the issue promptly.

No. pokp is strictly for users aged 18 and above. Age is verified during registration, and providing false information will result in permanent account closure. We are committed to protecting minors.

Deposits & Withdrawals 8

pokp supports deposits and withdrawals via Mobile Pay, Nagad, Rocket, and Upay, as well as bank transfer. Mobile banking is the fastest option and the most popular among users in Bangladesh.

The minimum deposit at pokp is ৳500. New members receive a welcome bonus on their first deposit. Minimum deposit amounts may vary across different promotions. To see the latest offers, Promotions Page See.

Withdrawals via Mobile Pay, Nagad, and Rocket are typically processed within 10–30 minutes. During peak hours or for larger amounts, it may take up to 2–4 hours. Bank transfers take 1–2 business days. Unverified accounts may experience delays.

No, pokp does not charge any additional fees on deposits. However, your mobile banking provider may apply their own transaction fees, in accordance with the respective service's (Mobile Pay/Nagad/Rocket) policies.

Common reasons for withdrawal rejection include: incomplete account verification, unmet bonus wagering requirements, or mismatched information. The reason will be shown in your dashboard. If the issue persists, contact us at support@pokp.click.

Standard accounts can withdraw up to BDT 50,000 per day. VIP and high roller members have significantly higher limits. High Roller Benefits Visit the relevant page to find out more.

Deposits are usually credited to your account within 1–5 minutes. If it takes longer than 15 minutes, please contact live chat with your payment transaction ID or screenshot. The support team will verify and resolve the issue promptly.

For security reasons, we recommend transacting only through a mobile banking account registered in your own name. Using a third-party account may cause verification issues at the time of withdrawal.

Betting & Gaming 6

pokp offers betting on cricket, football, kabaddi, tennis, badminton, basketball, and 20+ more sports. Live betting, pre-match, and virtual sports options are all available. To learn more, Sports Page See.

Yes. pokp's mobile app and mobile browser both offer a full live betting experience. Real-time odds updates, live scores, and in-play betting all work seamlessly on mobile. For the best experience App Download Do.

Bets generally cannot be cancelled once placed. However, in certain situations — such as a match being abandoned or a technical error — the bet will be automatically voided and the amount refunded.

All pokp casino games are developed by certified software providers and use RNG (Random Number Generator) technology independently audited for fairness. Every outcome is completely random and unbiased.

The minimum bet is generally BDT 10–50, depending on the sport and market. Maximum bet limits vary by market and are displayed on the betting slip. Special higher limits are available for high rollers.

Slots, Live Casino, fishing games, and much more Popular Games page There, the most-played games and highest-payout games are listed separately.

Bonuses & Promotions 5

Registration Once completed, your welcome bonus will be credited automatically after your first deposit. Bonus amounts and terms may change from time to time. To see the latest offer, Promotions Page Visit.
Please note: Withdrawing a bonus requires meeting specific wagering conditions. See the Bonus section for full terms.

A wagering requirement is the number of times you must bet a bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in bets before withdrawing. You can track your progress toward meeting this requirement on your dashboard.

You'll find a unique referral link in your profile. Share it with a friend, and once they register and make their first deposit, you'll receive a referral bonus. The bonus amount is determined by the current promotion terms.

Yes, all eligible members can receive cashback. Rates and terms vary by VIP level, and regular players earn higher cashback. For more details, Promotions Page See.

Every bonus has a set expiry period (typically 7–30 days). If the wagering requirements are not met within that period, the bonus balance will be automatically forfeited. Start using your bonus as soon as possible after receiving it.

Security & Privacy 4

Yes. pokp uses SSL encryption and internationally recognized data protection technology. Your personal and financial information is never shared with third parties. For more details, Privacy Policy Read.

You can enable two-factor authentication under the "Security" section in your account settings. Making OTP verification mandatory for logins and withdrawals significantly strengthens your account security. We strongly recommend keeping this feature turned on.

Change your password immediately and notify us at support@pokp.click. Our support team will review your account activity and temporarily lock it if necessary. We also strongly advise against clicking on any suspicious emails or links.

pokp is a licensed online gaming platform operating under the oversight of international regulatory authorities. Fair play, responsible gaming, and user protection are our highest priorities. For more information, Responsible Gaming Page See.

App & Downloads 4

pokp app directly from Download Page Both Android and iOS versions are available. Please be cautious about downloading from third-party sites — only use official sources.

To install an APK on Android, you'll need to enable "Unknown Sources" or "Install Unknown Apps" in your settings. Go to Settings → Security → allow installation from unknown sources. Once you're done, it's a good idea to turn this option off again for your security.

The pokp app includes all the features of the website, plus push notifications, faster loading, and an optimized mobile experience. It's especially convenient for Live Betting and Live Casino.

Older versions may have missing features or security vulnerabilities. We recommend keeping the app updated at all times. You'll receive an in-app notification whenever a new update is available, or Download Page to get the latest version.

Support & Contact 3

There are three ways to reach pokp support: 1) Live chat on the website or app (fastest), 2) Email: support@pokp.click, 3) Social media channels. Live chat typically gets a response within 30 seconds.

Yes, pokp's support team provides assistance in Bangla. Our support structure was built with Bangladeshi users in mind, and Bangla-language support is available 24 hours a day, 7 days a week.

Start by reporting the issue via live chat. If it remains unresolved, send a detailed message to support@pokp.click. For serious complaints, a ticket number will be issued and an official response will be provided within 48 hours.
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Still have questions?

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Why players choose pokp

Trust, transparency, and a superior experience — these are the three pillars pokp is built on.

⚡
Fastest Payments

Withdrawals to Mobile Pay, Nagad, and Rocket in as little as 10 minutes. No delays, no hassle.

🔒
Maximum Security

SSL encryption, two-factor authentication, and 24/7 fraud monitoring keep your account secure.

🎁
Generous Bonuses

Welcome bonuses, cashback, referral rewards, and daily promotions are all waiting for you.

📱
Smart Mobile App

Optimized apps for Android and iOS. Enjoy uninterrupted betting from anywhere.

🏏
Extensive Sports Markets

From cricket to kabaddi — live betting and pre-match markets across 20+ sports.

🎧
Bangla Support 24/7

Talk in Bengali, get support in Bengali. Our local support team is always ready.

What are you waiting for? Join pokp today

Sign up, claim your first deposit bonus, and enjoy the best betting experience in Bangladesh.

Register Now App Download

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